We want you to have a satisfactory shopping experience. Please read our return and refund conditions carefully before placing an order.

Return Eligibility

• Products are eligible for return only if they meet our applicable return conditions.
• Products with broken, opened, or tampered seals are not eligible for return.
• Used, damaged due to customer handling, or altered products will not be accepted for return or refund.

Mandatory Unboxing Video

• A clear and continuous unboxing video is mandatory for any return or damage-related complaint.
• The video must start before opening the package and clearly show the shipping package, product, and any damage or missing items.
• Return requests submitted without a valid unboxing video may not be accepted.

Refund Policy

• Refunds will not be provided for products that have been used or whose original seal has been broken.
• Approved refunds, if applicable, will be processed through the original payment method.
• Refund processing time may vary depending on the payment provider or bank.

Important Note
We reserve the right to reject return or refund requests that do not meet the above conditions.

For any return or refund-related queries, please contact our customer support team.